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Incident detail

Confluence presenting users with lost connection errors when attempting to edit content

Confluence presenting users with lost connection errors when attempting to edit content

Resolved incidentMajor3 affected services

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  1. Investigating

    We are aware of some customers being impacted by an error in Confluence while attempting to edit content stating 'We've lost our connection to you. Your changes will be saved when we reconnect. Trying to reconnect...'. Our team is investigating with urgency and will provide another update within an hour.

  2. Monitoring

    Our team has reverted a recent change that is suspected to have caused these errors, and have seen instances of these error messages to decrease. We are continuing to monitor and will update when this issue is confirmed to be resolved.

  3. Resolved

    Our team has been able to confirm that customers should no longer be experiencing the error while attempting to edit using Confluence. We apologize for any inconvenience this may have caused. This issue is now resolved.