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Incident detail

Session management issue

Session management issue

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    We are aware of an issue affecting session management. Our team has taken mitigative action and customers may notice some session timeouts. Users encountering issues should log back into the webapp, and any failed jobs should succeed on rerun.

  2. Monitoring

    We have resolved the issue affecting session management. The underlying cause has been addressed and our engineers are continuing to monitor. Customers who were experiencing session timeouts should now be able to log in without issue, and any previously failed jobs should complete successfully on rerun. We apologize for any inconvenience this may have caused.

  3. Resolved

    We can confirm the session management issue has been fully resolved and all systems are operating normally.