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Incident detail

Errors when querying analytics data

Errors when querying analytics data

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue affecting some analytics and UI queries. A small percentage of requests are experiencing timeouts around 10 seconds or returning errors. Most queries are completing successfully. We're working with our partners on investigating and mitigating this issue.

  2. Investigating

    We are continuing to investigate an issue affecting some analytics and UI queries. A small percentage of requests are timing out (around 10 seconds) or returning errors. We’re continuing to work with our partners to investigate and mitigate the issue.

  3. Identified

    We are continuing to monitor the issue affecting analytics and UI queries within the Cloudsmith web app, client log exports, and Datadog integrations. Working alongside our infrastructure partners, a root cause has been identified. Mitigation efforts are currently underway to restore full capacity. A large majority of queries continue to complete successfully. We will provide another update once the issue is fully resolved or within the next 1 hour.

  4. Monitoring

    Working with our infrastructure partners, we've received confirmation that the issue has been resolved. We are validating across our platform, and we'll provide another update with confirmation within the next hour.

  5. Resolved

    We've validated across our platform and confirmed all services are operating normally