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Incident detail

Download Request Latency for Python Packages

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Timeline

Incident updates

Every update Cloudsmith posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating elevated latency for Python package downloads across the US West & EU West regions. Users may experience slow request times or timeouts when downloading packages.

    Our engineering team is actively investigating, and we'll update the status accordingly.

  2. Investigating

    We are continuing to investigate elevated latency for Python package downloads across the US West & EU West regions. Users may experience slow request times or timeouts when downloading packages.

    Our engineering team is currently undertaking several actions to return to normal operations, and we'll update the status accordingly

  3. Monitoring

    We have confirmed the cause of elevated latency for Python package downloads across the US West & EU West regions.

    The Engineering team has released a change internally and we're monitoring the service to confirm continued stability.

  4. Resolved

    We have confirmed that our change has returned stability to the service

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