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Incident detail

ERR_TIMED_OUT and ERR_EMPTY_RESPONSE being observed by Cloudflare Customers

Resolved incidentMajor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:

    ERR_TIMED_OUT on standard HTTPS websites

    ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)

    We're investigating to confirm the root cause and possible fixes.

  2. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:

    ERR_TIMED_OUT on standard HTTPS websites

    ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)

    We're investigating to confirm the root cause and possible fixes.

  3. Identified

    Cloudflare has identified an issue affecting customers whose traffic passes through an external vendor firewall. Customers may observe:

    ERR_TIMED_OUT on standard HTTPS websites

    ERR_EMPTY_RESPONSE on non-standard HTTPS ports (e.g., 8443)

    We're investigating to confirm the root cause and possible fixes.

  4. Monitoring

    A fix has been implemented and we are monitoring the results.

  5. Resolved

    This incident has been resolved.

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