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Support case creation unavailable

Resolved incidentMinor

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected.

    We are rolling out a fix now and expect it in production within the next 30–60 minutes.

  2. Resolved

    The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.

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