{
  "meta": {
    "version": "v1",
    "pricing": {
      "public": {
        "label": "Public",
        "description": "Read-only API access for lightweight status checks and public integrations."
      },
      "premium": {
        "label": "Premium",
        "description": "API keys with higher hourly quotas, plus Slack, Teams, Discord, webhook, and email outage alerts across your vendor stack."
      }
    },
    "generatedAt": "2026-10-12T20:04:10.521Z"
  },
  "data": {
    "id": "incident_statuspage_clickhouse_01M4PX4ZZV4E5RTDJZ3G5ZFMNT",
    "slug": "clickhouse-support-case-creation-unavailable-2026-10-12",
    "title": "Support case creation unavailable",
    "summary": "Support case creation unavailable",
    "status": "resolved",
    "stale": false,
    "severity": "minor",
    "startedAt": "2026-10-12T01:55:32+00:00",
    "updatedAt": "2026-10-12T02:26:29+00:00",
    "resolvedAt": "2026-10-12T02:26:29+00:00",
    "provider": {
      "slug": "clickhouse",
      "name": "ClickHouse Cloud"
    },
    "affectedServices": [],
    "regions": [],
    "links": {
      "html": "/incidents/clickhouse-support-case-creation-unavailable-2026-10-12",
      "api": "/api/v1/incidents/clickhouse-support-case-creation-unavailable-2026-10-12",
      "providerHtml": "/providers/clickhouse",
      "alerts": "https://outagedeck.com/account?stack=clickhouse&utm_source=api&utm_medium=response&utm_campaign=api_alerts&utm_content=incident"
    },
    "impactSummary": "ClickHouse Cloud reported this event with no impact level.",
    "source": {
      "id": "source_clickhouse_status",
      "kind": "official_api",
      "name": "ClickHouse Cloud Status",
      "checkedAt": "2026-10-12T19:50:11.462+00:00",
      "stale": false,
      "officialUrl": "https://status.clickhouse.com/",
      "statusPageUrl": "https://status.clickhouse.com/"
    },
    "updates": [
      {
        "id": "update_statuspage_clickhouse_01M4PX4ZZV4E5RTDJZ3G5ZFMNT_01M4PX4ZZV9897AJF8ZNYGSGXY",
        "status": "investigating",
        "body": "We have identified an issue that prevents customers from creating new support cases and viewing existing cases in the ClickHouse Cloud console. Affected users may see an error when loading the support page or submitting a case. ClickHouse Cloud services, queries, and data are not affected.\nWe are rolling out a fix now and expect it in production within the next 30–60 minutes.",
        "createdAt": "2026-10-12T01:55:32+00:00"
      },
      {
        "id": "update_statuspage_clickhouse_01M4PX4ZZV4E5RTDJZ3G5ZFMNT_01M4PYXNQ7CVK1Z0H1A58CNJS3",
        "status": "resolved",
        "body": "The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.",
        "createdAt": "2026-10-12T02:26:29+00:00"
      }
    ],
    "access": {
      "plan": "public",
      "keyed": false
    }
  }
}