Provider
Check PointIncident detail
Infinity Portal Data Services (Datatube) - Data services outage on Australia and Canada regions
Resolved incidentCritical1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Investigating
We are currently investigating the issue
Identified
The issue has been identified and a fix is being implemented.
Monitoring
A fix has been implemented and we are monitoring the results.
Resolved
This incident has been resolved.
Resolved
Incident Duration: September 27, 02:30 - 06:00 UTC (~3.5 hours)
Affected Services: DataTube - Canada, Australia regions
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Overview
On September 27, 2026, customers in the Canada and Australia regions experienced a service disruption due to a network configuration issue affecting connectivity to backend services.
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Customer Impact
Customers in the Canada and Australia regions could not ingest data, resulting in a backlog and delayed ingestion once service was restored
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Root Cause
The disruption was caused by a change in network configuration affecting connectivity between regional infrastructure components. Once the issue was identified and corrected, the service was fully restored.
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Next Steps
We are adding additional monitoring to detect this class of issue earlier, and reviewing our change management process to reduce the risk of similar incidents.
We apologize for any inconvenience this may have caused.
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