Provider
BuildkiteIncident detail
Unexpected agent disconnection for some customers
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Monitoring
At 06:04 UTC we deployed a defective request routing change to `agent-edge.buildkite.com`, which caused some customers' agents to abruptly disconnect.
At 06:09 UTC we noticed the problem, and immediately reverted the change. We began to observe recovery at 06:10 UTC, and are continuing to monitor.
Monitoring
Agent connectivity is recovered, but some agents are not reconnecting automatically after the earlier forced disconnects.
We recommend restarting agent service to make agents reconnect.
Resolved
This incident has been resolved.
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