Provider
BrevoIncident detail
Multiple services are impacted
Resolved incidentMinor
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Timeline
Incident updates
Every update Brevo posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We’ve detected an issue affecting our Automation platform, SMS transactional delivery, transactional email delivery, marketing email delivery. As a result, some customers may be experiencing disruptions while using these services.
Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
We apologise for the inconvenience and will share further updates as soon as we have more information.
Investigating
We’re currently investigating an issue affecting the availability of several Brevo services. In addition to the services already impacted, some customers may also experience disruptions when using:
• WhatsApp
• Segmentation
• Certain user and account management features
Our technical teams are actively working to restore all affected services as quickly as possible.
We apologise for the disruption and appreciate your patience and understanding. We’ll continue to provide updates as soon as more information becomes available.
Investigating
We’ve identified an additional service impacted by the ongoing issue: Outbound Webhooks.
Our teams are actively investigating to determine whether any other services or functionalities are affected and are working to restore service stability as quickly as possible.
We’ll continue to monitor the situation closely and keep you updated as soon as more information becomes available.
We apologise for the inconvenience and appreciate your patience and understanding.
Identified
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact.
We will continue to share updates as we progress toward resolution.
Monitoring
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability.
We’ll provide an update once we confirm the issue is fully resolved.
Resolved
The issue has been resolved, and all affected services are now functioning normally.
Thank you for your patience while we worked to address the issue.
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