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OutageDeck

Incident detail

Multiple services are impacted

Multiple services are impacted

Resolved incidentCritical0 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We’ve detected an issue affecting SMTP , and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

  2. Identified

    We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Identified

    We are still experiencing an issue, which is impacting multiple dependent services. At this time, we have identified the following impacts: • Transactional emails delivery • Marketing emails delivery • SMTP services are getting better Our team is actively investigating and working to resolve the issue as quickly as possible. We will continue to share updates as we learn more.

  4. Investigating

    We are still experiencing an issue which is impacted multiple services. We have identified more services are impacted • Delay in events processing and redirection links • Delay in transaction and marketing emails • Automation services • Contacts management API • SMS sending Our team is actively investigating and working to resolve the issue as quickly as possible. We will continue to share updates as we learn more.

  5. Identified

    We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  6. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

  7. Monitoring

    We are observing a reduction in errors, and our team will continue to closely monitor the system until all services have fully returned to normal operation.

  8. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.