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Incident detail

Issue with Events and dependent services

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Started

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have identified an issue affecting our event consumption service. As a result, customers may experience delays in automation triggers, webhooks, statistics updates, and the visibility of transactional and marketing events.

    Our engineering teams are actively investigating the issue and working to restore normal processing as quickly as possible.

  2. Identified

    We have identified the cause of the issue affecting our events consumption service. Our team is working on implementing a fix to mitigate the impact.

    We will continue to share updates as we progress toward resolution.

  3. Identified

    Our teams are actively working to resolve the issue and reduce its impact. We will provide further updates as progress is made.

  4. Identified

    We continue to actively remediate the remaining impact of this incident.

    The issue affecting Marketing Statistics has now been fully resolved. Our teams are currently focused on restoring Transactional Events.

    At this time, transactional event logs, dependent webhooks, and automation triggers relying on these events may still be impacted. We are working to restore full functionality as quickly as possible and will provide further updates as progress is made.

  5. Identified

    We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.