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Incident detail

Delay in SMS Statistics

Delay in SMS Statistics

Resolved incidentMinor0 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We have detected an issue affecting SMS Statistics for both Marketing SMS and Transactional SMS and as a result, some customers may be experiencing disruptions while using it. **Please be assured that SMS sending functionality is not impacted.** The issue is limited to delays in the update and display of SMS statistics. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will provide further updates as soon as more information becomes available.

  2. Identified

    We have identified the cause of the issue affecting the SMS Statistics and our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability while the remaining backlog is being processed. We’ll provide an update once the lag has been fully cleared and we confirm the issue is fully resolved.

  4. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.