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Incident detail

Delay in marketing emails

Delay in marketing emails

Resolved incidentMinor0 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We’ve detected an issue affecting marketing emails, which may cause campaign sending delays for some customers. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

  2. Identified

    We have identified the cause of the issue affecting marketing emails delivery. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. Identified

    We are continuing to work on mitigating the impact of this issue. We will keep you informed and provide the next update once we have more information to share.

  4. Monitoring

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

  5. Resolved

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.