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Incident detail

Elevated purchasing errors on claude.ai

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating elevated errors affecting purchases, plan upgrades and cancellations on claude.ai. Core functionality is not affected. We will provide an update as soon as possible.

  2. Monitoring

    Purchases on claude.ai are working normally, and delayed plan changes and payments are now being applied. Some customers who recently paid may need to wait up to an hour for their plan to update. There is no need to pay again. We are monitoring for recovery.

  3. Resolved

    The issue affecting purchases and plan changes on claude.ai has been resolved, and delayed plan changes and payments have now been applied. Impact occurred from 18:34 PT on November 13 / 02:34 UTC on November 14 to 20:03 PT on November 13 / 04:03 UTC on November 14.

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Elevated errors on claude.ai, the Claude API, and Claude Code

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