Provider
AcquiaIncident detail
Log Download Failures
Resolved incidentMajor1 affected service
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Timeline
Incident updates
Every update Acquia posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are investigating an issue affecting log download functionality for some customers. Some log download requests may fail or not complete successfully.
Our engineering teams are actively investigating the issue and working to restore normal functionality. Other services remain unaffected.
We will provide further updates as more information becomes available.
Monitoring
The issue affecting log download tasks has been mitigated. The Sumo Logic team reverted the change that caused the failures, and log download tasks should now be completing successfully. We are continuing to monitor the service to ensure the issue remains resolved. Further updates will be provided if needed.
Resolved
The log download issue affecting Acquia Cloud Next and MEO customers was resolved on Aug 11 09:38 UTC, and all systems are fully operational.
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