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Incident detail

Restoring Access with a Recovery Code Is Failing for Some Users

Restoring Access with a Recovery Code Is Failing for Some Users

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.

  2. Investigating

    Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

  3. Investigating

    The issue is still under investigation. We will continue to share updates as they become available.

  4. Investigating

    The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

  5. Identified

    The issue has been identified and a fix is being implemented.

  6. Monitoring

    A fix has been implemented and we are monitoring the results.

  7. Resolved

    The issue is now resolved, and access to 1Password services should be fully restored.