Skip to content
OutageDeck

Incident detail

Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India

Active incidentMinor0 affected services

Timeline window

Started

Sponsored placement

Google AdSense placeholder

This slot is reserved for future AdSense placement. It stays as a non-invasive placeholder until a client ID and slot ID are configured.

Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

  2. Identified

    We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.

  3. Identified

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  4. Identified

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  5. Identified

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.

  6. Identified

    We continue to work with our carrier partner to resolve the issue and will provide updates as soon as more information becomes available. Thank you for your patience.