Provider
ZoomIncident detail
Service Degradation Affecting Zoom Contact Center SMS in US Region
Resolved incidentMinor
Timeline window
to
Get alerted the next time Zoom breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Monitoring
On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.
We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
Resolved
This incident has been resolved and the affected services have been restored.
Keep exploring
More from Zoom
Neighboring incidents on Zoom's timeline and the rest of their record on OutageDeck.
← Older incident
Service Degradation affecting multiple Services in the North America region
Newer incident →
Issue Affected Inbound and Outbound Calls with Zoom Contact Center in North America Region.
- Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America RegionMinor
- Service degradation affecting Developer Documentation WebsiteMinor
- Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and EventsMinor
- Service Degradation Affecting Zoom for Google Workspace Add-OnMinor