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Service Degradation Affecting Zoom Contact Center SMS in US Region

Resolved incidentMinor

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Incident updates

Every update Zoom posted, oldest to newest, exactly as it appeared on their official status page.

  1. Monitoring

    On 05/21/2025, Between 04:30 UTC to 06:45 UTC, a small number of SMS engagements might have experienced issues with Zoom Contact Center in US Region.

    We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.

  2. Resolved

    This incident has been resolved and the affected services have been restored.

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