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Permission errors affecting shared Forms, Canvas, and Tables

Resolved incidentMinor

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Some customers experienced permission errors that prevented actions on shared Forms, Canvas, and Tables, even when they had access. We have applied a mitigation and confirmed that previously failing actions are succeeding again. We are monitoring to ensure the recovery holds.

    If you need any assistance in the meantime, please reach out to our support [here](https://zapier.com/app/get-help "here").

  2. Identified

    On October 14, between 08:25 and 09:17 UTC, some customers experienced permission errors that prevented actions on shared Forms, Canvas, and Tables, even when they had access.

    We have identified the issue and applied a mitigation and confirmed that previously failing actions are succeeding again. We are monitoring to ensure the recovery holds.

    If you encountered a permission error, please try the action again. If you continue to experience issues, please [contact our support team](https://zapier.com/app/get-help "contact our support team").

  3. Resolved

    The permission errors affecting shared Forms, Canvas, and Tables have been resolved, and recovery of tasks affected by this incident is complete.

    If you continue to experience permission errors or have questions about an affected task, please [contact our support team](https://zapier.com/app/get-help "contact our support team").

    Thank you for your patience while we resolved this issue.

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