Facebook Lead Ads intermittently missing leads

Investigating

We're received reports of missed leads for Facebook Lead Ads triggers. We're currently working with our Partners at Meta to figure out the root cause and implement a fix as soon as possible. We'll be updating this status page with our progress. Many thanks for your patience! If you have any questions, feel free to reach us at zapier.com/get-help.

Investigating

We continue to work with our Partners from Meta to identify the root cause and provide next steps. We remain available at zapier.com/get-help if you have any questions or need assistance.

Identified

We're in active coordination with our partners at Meta, who have identified an issue with their webhook delivery to 3rd party apps. Meta's incident team is engaged and working toward remediation.

Monitoring

We continue to work in active coordination with Meta, who have implemented a fix to reduce impact to your workflows and resume the proper delivery of leads. Their incident team is proactively applying further optimizations, and monitoring the situation to confirm resolution. If you have any questions or need help, contact us at zapier.com/get-help.

Resolved

This incident has now been resolved, and all services are operating normally. If you continue to experience any issues, please reach out to our Support team: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")

Resolved

This incident has now been resolved, and all services are operating normally. We’re working with Meta to confirm whether any missed leads will be resent or if further customer action is needed. We’ll share an update once we have more information. If you continue to experience any issues, please reach out to our Support team: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")

Resolved

This incident has now been resolved, and all services are operating normally. We’re working with Meta to confirm whether any missed leads will be resent or if further customer action is needed. We’ll share an update once we have more information. **Update:** We’ve been advised that missed lead notifications from the affected period won’t be resent or backfilled. We understand this may be disruptive for affected customers. To recover missed leads, customers can export a CSV or Excel file from Meta Ads Manager, import it into a Zapier Table, and use Transfer Data to send those leads through their Zap workflow: • Meta export instructions: [https://www.facebook.com/business/help/734933888443065](https://www.facebook.com/business/help/734933888443065 "https://www.facebook.com/business/help/734933888443065") • Zapier Transfer Data instructions: [https://help.zapier.com/hc/en-us/articles/8496274335885-Transfer-existing-data-using-a-Zap](https://help.zapier.com/hc/en-us/articles/8496274335885-Transfer-existing-data-using-a-Zap "https://help.zapier.com/hc/en-us/articles/8496274335885-Transfer-existing-data-using-a-Zap") If you need assistance, or continue to experience any further issues, please reach out to our Support team: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")