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Incident detail

Email delivery delays

Email delivery delays

Resolved incidentMajor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Identified

    Email delivery for customers without custom domains is delayed due to an issue with our upstream service provider.

  2. Identified

    Our email provider is continuing to work through the backlog and has scaled up to speed up the process.

  3. Monitoring

    Email delivery has recovered. We're continuing to monitor.

  4. Resolved

    The backlog of messages have been sent and system performance has returned to its expected state. Sending delays occurred between 2:50pm – 5:18pm PT.