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Incident detail

Portal and API Service Degradation Across Multiple US Data Centers

Resolved incidentMinor2 affected services

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Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    Affected data centers: US2, US6, US10, US14, US18, US21, US24, US27, US33, US38, US41, US44, US46, US49, US52, US56, US59, and US62.

    We are experiencing a service degradation affecting customers hosted in multiple US data centers. Customers may encounter slow or unsuccessful loading of some pages, API errors, and delays in data ingestion and processing. This is related to an ongoing Microsoft Azure West US region disruption. We are actively working to restore service and will provide further updates as they become available.

  2. Monitoring

    The upstream Microsoft Azure service disruption has been resolved, and service availability has been restored. Data ingestion and detection are operational, but some customers may continue to experience delays while processing catches up. We are monitoring the recovery and working to ensure all services return to normal performance.

  3. Resolved

    This incident has been resolved.