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Incident detail

AWS infrastructure issues in us-east-1 are currently impacting our backend processing and portal search functionality. Users may see delays in data updates and search results while AWS works on a resolution

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are monitoring an upstream AWS infrastructure issue and portal searches, affecting the us-east-1 region. AWS has reported an EC2 API issue, and we are tracking updates on the AWS Health Dashboard: https://health.aws.amazon.com/health/status

    At this stage, the main customer impact appears to be delays in asynchronous queue processing. As a result, some actions may be delayed or degraded, including notifications, automation triggers, and data synchronization.

    AWS has indicated recovery is in progress, and our team is continuing to monitor queue health and overall service recovery.

    We will provide another update once service health has stabilized.

  2. Monitoring

    A fix has been implemented and we are monitoring the results.

  3. Resolved

    This incident has been resolved.