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Incident detail

Recorded videos are stuck uploading

Recorded videos are stuck uploading

Resolved incidentMajor0 affected services

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  1. Investigating

    We are currently investigating this issue.

  2. Identified

    We detected and fixed an issue with recorded videos, where the upload would fail after the recording finished. These videos will appear in your library, stuck in the "Upload pending" state. As of approx. 4:30pm Eastern, all new recordings are uploading successfully. We are currently investigating the backlog of failed uploads.

  3. Resolved

    Unfortunately, we determined that failed uploads from recordings cannot be recovered, and we recommend deleting these videos from your library, and re-recording the video. We apologize for the inconvenience.