Provider
VantaIncident detail
Issue with reminder emails for vendor assessment evidence request
Resolved incidentMinor1 affected service
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Timeline
Incident updates
Every update Vanta posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.
Investigating
As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.
Identified
The issue has been identified and a fix is being implemented.
Monitoring
We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly
Resolved
This incident has been resolved, and [problem] should be functioning as expected.
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