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Incident detail

Issue with reminder emails for vendor assessment evidence request

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating an issue where automated emails are not being sent for evidence requests and request reminders.

  2. Investigating

    As a workaround, customers can manually send evidence requests in the app which will trigger the notifications.

  3. Identified

    The issue has been identified and a fix is being implemented.

  4. Monitoring

    We have deployed a fix that resume reminder emails going forward. For assessments that are overdue, we will be sending out email to vendors. In addition, we will be notifying affected users shortly

  5. Resolved

    This incident has been resolved, and [problem] should be functioning as expected.