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Incident detail

EU Region Degraded Performance

Resolved incidentMajor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating elevated error rates affecting our EU region. US and AUS regions are not affected.

  2. Identified

    We have identified the cause of this incident and are actively working to resolve it.

    EU region users may continue to experience errors or inability to access the platform while this work is ongoing. US and AUS regions remain unaffected.

  3. Monitoring

    Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.

  4. Identified

    We are continuing to investigate an issue affecting our EU region. While error rates had returned to normal levels earlier today, we have identified that recovery of our EU infrastructure is taking longer than expected.

    EU region users may continue to experience intermittent errors or degraded performance. Our team is actively working to expedite recovery. All other regions remain unaffected.

  5. Monitoring

    Error rates have returned to normal levels and EU region users should be able to access the platform. We are continuing to monitor closely to confirm stability.

  6. Resolved

    All systems are fully functional and this incident has been resolved.