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Incident detail

API Degradation

Resolved incidentMinor2 affected services

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Timeline

Incident updates

Updates are normalized from the official source chronology so timeline changes remain easy to scan.

  1. Investigating

    We are currently investigating degraded performance affecting multiple areas of the Vanta platform. Some users may be experiencing errors or timeouts when loading pages or making API requests.

    Our engineering team has identified elevated database load as the likely cause and is actively working to resolve the issue. We have also engaged our database provider's support team for additional assistance.

    We will provide another update within 30 minutes. We apologize for the disruption.

  2. Identified

    We have identified the cause of this incident and are actively working to resolve it. US region users may continue to experience errors or inability to access the platform while this work is ongoing. EU and AUS regions remain unaffected.

  3. Monitoring

    Error rates have returned to normal levels and US region users should see normal operations. We are continuing to monitor closely to confirm stability.

  4. Resolved

    This incident has been resolved.