Provider
TwilioIncident detail
Voice Insights Returning Inaccurate Client Call Metrics Graphs
Resolved incidentMinor
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Timeline
Incident updates
Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.
Investigating
Our monitoring systems have detected a potential issue with Voice Insights displaying skewed metrics in the Twilio Console. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Resolved
Twilio Voice Insights Metrics page in Console was degraded between 08/24/2026 and 08/26/2026. During this period of time customers may have experienced skewed graphs when viewing the Client Call Metrics graphs. The issue has now been resolved.
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