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Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.

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