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Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Colombia

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  8. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Colombia and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

  9. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Colombia and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.

  10. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Colombia are operating normally.

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