Skip to content
OutageDeck

Incident detail

Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Germany

Resolved incidentMinor

Timeline window

to

Get alerted the next time Twilio breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Twilio alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Identified

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Resolved

    OutageDeck marked this incident resolved after it no longer appeared in the upstream active incident summary at 2026-09-08T10:15:01.562Z.

  3. Identified

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.

Keep exploring

More from Twilio

Neighboring incidents on Twilio's timeline and the rest of their record on OutageDeck.

← Older incident

SMS Delivery Delays from Twilio to Megafon Tajikistan

Newer incident →

SMS Delivery Failures from a Subset of Twilio Long Codes to Multiple Networks in France

All Twilio incidentsTwilio live status