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Voice Call Audio Quality Degradation from a Subset of Twilio Phone Numbers to Turkey

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call audio quality degradation from a subset of Twilio Phone Numbers to network subscribers in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Monitoring

    We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Turkey are operating normally.

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