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Incident detail

SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico

SMS Delivery Failures Between a Subset of Twilio Long Codes and Multiple Networks in Mexico

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Monitoring

    We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Resolved

    The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and affected networks in Mexico is operating normally.