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SMS Delivery Delays and Failures from Twilio Long Codes to Multiple Networks in South Africa

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Long Codes to network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  6. Monitoring

    We have observed a recovery in SMS delivery from Twilio Long Codes to multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  7. Monitoring

    We have observed a recovery in SMS delivery from Twilio Long Codes to network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  8. Resolved

    The incident has been resolved and SMS delivery from Twilio Long Codes to affected networks in South Africa is operating normally.

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