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Silent Network Authentication (SNA) Missing Redirects and Gateway API (Lookup API) Failure Increase in Netherlands

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) and failure responses for Lookup API transactions in the Netherlands. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

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