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Hosted Number Verification Calls not Reaching Customers

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Investigating

    We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting.

    Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.

  5. Monitoring

    We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

  6. Resolved

    We are no longer experiencing the issue affecting one-time passcode verification calls for Hosted Numbers. This incident has been resolved.

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