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Studio Timeout Functionalities Are Degraded Potentially Causing Stuck Executions

Resolved incidentMinor

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with Studio Timers failing to schedule causing workflow failure. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    We are investigating a small number of Send & Wait for Reply widgets in studio are failing to take the no reply transition, also a small number of add Twiml redirect widgets in studio are failing to take the timeout transition.. We expect to provide another update in 1 hour or as soon as more information becomes available

  3. Resolved

    The issu about Studio Timers failing to schedule causing workflow failure has been resolved and it is operating normally at this time.

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