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Incident detail

MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes

MMS Delivery Delays and Failures from Multiple Networks in United States to a Subset of Twilio Short Codes

Resolved incidentMinor0 affected services

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Incident updates

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  1. Investigating

    Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing MMS delivery delays from network subscribers to a subset of Twilio United States Short Codes. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Monitoring

    We have observed a recovery in MMS delivery from network subscribers on multiple networks in the United States to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. Resolved

    The incident has been resolved and MMS delivery from network subscribers on affected networks in the United States to a subset of Twilio Short Codes is operating normally.