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MMS Delivery Delays from a Subset of Twilio Long Codes to Videotron Canada

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Videotron network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Resolved

    The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Videotron network subscribers in Canada is operating normally.

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