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Incident detail

Missing Data in Voice Insights / Console Subaccount Rollup

Active incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our monitoring systems have detected a potential issue with missing data in voice insights. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    We are currently investigating an issue where the Subaccount rollup view in the Voice Insights Console is missing data.

    Customers may experience incomplete metrics or empty dashboards when viewing aggregated subaccount data.

    Our engineering team is actively looking into the root cause, and we will provide our next update by next 1 hour.

  3. Identified

    Our engineering team has identified the root cause of the issue where the Subaccount rollup view in the Voice Insights Console is missing data. Customers may continue to experience incomplete metrics or empty dashboards when viewing aggregated subaccount data while we work toward a resolution. We are actively implementing a fix and will provide our next update within the next 1 hour.

  4. Identified

    The Subaccount rollup view in the Voice Insights Console is now displaying new aggregated subaccount data as expected. Our engineering team is actively working on backfilling the historical data that was missing during the incident. An update on the progress of the data backfill will be provided within 2 hours.

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