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Incident detail

Increased Latency and Failures on Porting APIs

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    Our monitoring systems have detected a potential issue with increased latency and failures on porting APIs. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

  2. Investigating

    We are investigating intermittent latency and failures on Porting APIs. At this time customers may see 500 errors when calling the Porting APIs. We expect to provide another update in 1 hour or as soon as more information becomes available.

  3. Investigating

    We are still investigating intermittent latency and failures on Porting APIs. At this time customers may continue to see 500 errors when calling the Porting APIs. We expect to provide another update in 2 hours or as soon as more information becomes available.

  4. Monitoring

    The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  5. Monitoring

    The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

  6. Monitoring

    The Porting APIs are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  7. Resolved

    The latency and failures been resolved and Porting APIs are operating normally at this time.

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