Skip to content
OutageDeck

Incident detail

Inconsistencies with Suppressions - Block Lists

Resolved incidentMinor

Timeline window

to

Get alerted the next time Twilio breaks

Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.

Set up free alertsHow Twilio alerts work

Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Starting around 11:45 AM PDT, our engineers began investigating an issue where users may experience inconsistencies while viewing Suppression - Blocks list data via API (v3/suppression/blocks) and the dashboard. Mail send is not impacted. We will provide another update in an hour or as soon as more information becomes available.

  2. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  3. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  4. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  5. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  6. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  7. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  8. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  9. Investigating

    Our engineers are continuing to investigate the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail send remains unaffected. We will provide another update in an hour or as soon as more information becomes available.

  10. Monitoring

    We are continuing to monitor the issue causing inconsistencies with Suppression - Blocks list data (v3/suppression/blocks). Mail delivery is fully operational. We will provide the next update tomorrow morning PDT or sooner if details change.

  11. Resolved

    Our engineers have monitored the fix and confirmed that the issue with Suppression Blocks List Data Inconsistencies has been resolved.  The previous impact where a subset of requests from certain regions may not have received timely updates on Block suppressions has been resolved for the SendGrid UI dashboard and for the API.  All services are now operating normally at this time.

Keep exploring

More from Twilio

Neighboring incidents on Twilio's timeline and the rest of their record on OutageDeck.

← Older incident

Degraded Experience on S/S, CNAM and VI for Select Phone Numbers

Newer incident →

SMS Delivery Delays from a Subset of Twilio Short Codes to C-Spire and Dish United States

All Twilio incidentsTwilio live status