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Flex Agent Copilot Note Generation Issues

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Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    We are investigating an issue affecting Flex Agent Copilot, where auto-generation of notes is currently failing for a subset of customers. Other Flex features remain operational, and our engineering team is actively working to resolve the failure. We will provide our next update in 1 hour or as soon as more details become available.

  2. Resolved

    This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3

    The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3

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