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Firebase Outage Impacting Notification Delivery for Twilio Customers

Resolved incidentMinor

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Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

    Twilio Voice

    Twilio Conversations

    Twilio Notify

    Authy

    This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.

  2. Investigating

    We are still experiencing an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

    Twilio Voice

    Twilio Conversations

    Twilio Notify

    Authy

    This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 1 hour or as more information becomes available.

  3. Monitoring

    We have started seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

    Twilio Voice

    Twilio Conversations

    Twilio Notify

    Authy

    This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in 30 minutes or as more information becomes available.

  4. Monitoring

    We have still seeing recovery in an active Firebase outage that is impacting notification delivery for some Twilio customers. Customers using Twilio products that rely on Firebase Cloud Messaging may experience disrupted or delayed notification delivery. Affected products may include:

    Twilio Voice

    Twilio Conversations

    Twilio Notify

    Authy

    This issue is related to an upstream Firebase service disruption and may affect push notification delivery to end users. Our teams are actively monitoring the situation and we will provide an update in another 30 minutes or as more information becomes available.

  5. Resolved

    This incident has been resolved and the active Firebase outage that was impacting notification delivery for some Twilio customers is operating normally.

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