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Incident detail

Errors Impacting Real-Time Transcriptions, Conversation Relay, <Gather> Voice TwiML

Resolved incidentMinor1 affected service

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Timeline

Incident updates

Every update on the official status source, oldest to newest, exactly as it appeared there.

  1. Investigating

    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    Our engineering team has observed an increase in error rates affecting our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products using the Deepgram model. Customers experiencing issues should use the Google model as a workaround. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Monitoring

    We are observing recovery across our Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. We will continue monitoring affected services to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Resolved

    We are no longer experiencing issues with Real-Time Transcriptions, Conversation Relay, and <Gather> Voice TwiML products when using the Deepgram model. This incident has been resolved.

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