Provider
TwilioIncident detail
Email suppression issues
Resolved incidentMinor1 affected service
Timeline window
to
Get alerted the next time Twilio breaks
Free email alerts for the handful of vendors you cannot afford to miss. No card, live in about a minute. Paid plans add Slack, Teams, Discord, and webhook delivery across your whole stack, plus higher API quotas.
Timeline
Incident updates
Every update on the official status source, oldest to newest, exactly as it appeared there.
Resolved
Our team identified and resolved an issue affecting Email Suppressions. Between September 24 and September 29, 2026, customers may have experienced suppression list changes not being reflected, which could have impacted mail send and unsubscribe processing. A very small amount of mail sent during this period may not have been delivered, and some unsubscribe requests may not have been saved as expected. Affected unsubscribe records have been restored, and all impacted services are operating normally. No customer action is required.
Keep exploring
More from Twilio
Neighboring incidents on Twilio's timeline and the rest of their record on OutageDeck.
← Older incident
SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet Brazil
Newer incident →
Voice Call Failures From Austria to a Subset of Twilio Phone Numbers
- Voice Call Post Dial Delay from a Subset of Twilio Toll-Free Numbers and Phone Numbers to Multiple Networks in Multiple CountriesMinor · Active
- Voice Call Failures From Austria to a Subset of Twilio Phone NumbersMinor · Active
- SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Active
- SMS Delivery Failures from France to a Subset of Twilio Short CodesMinor