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Content Approval for Types With Media Is Failing

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Timeline

Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Identified

    Our engineers have identified an issue where we are seeing an elevated rate of Content template approval requests failing for types with media and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

  2. Monitoring

    Issue where elevated rate of Content template approval requests failing for types with media is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. Resolved

    Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.

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