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Incident detail

503 Errors and Latency on Verify

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Incident updates

Every update Twilio posted, oldest to newest, exactly as it appeared on their official status page.

  1. Investigating

    We are currently investigating an issue causing a spike in 503 errors and increased latency with the Verify service. As a result, customers may experience errors or delays when creating and checking verifications. Our engineering teams are actively working to isolate the root cause. We will provide another update in 30 minutes or as soon as more information becomes available.

  2. Monitoring

    No further 503 errors or latency spikes have been detected in the past 30 minutes. We are now transitioning to a 30-minute monitoring phase to ensure continued stability

  3. Resolved

    The issue affecting intermittent 503 errors and increased latency with the Verify service has been resolved, and the service is functioning normally at this time.

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