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Incident detail

Egress connectivity timing out

Egress connectivity timing out

Resolved incidentMinor0 affected services

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Incident updates

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  1. Identified

    We are currently investigating an incident that result in connection time outs on service egress proxy. This affects Jira, JSM, Confluence, BitBucket, Trello, Ecosystem products. The features affected for these products are those that require a connection to service egress.

  2. Identified

    Including Atlassian Developer

  3. Identified

    We are currently investigating an incident that result in outbound connections from Atlassian cloud in us-east-1 intermittently timing out. This affects Jira, Trello, Confluence, Ecosystem products. The features affected for these products are those that require opening a connection from Atlassian Cloud to public endpoints on the Internet

  4. Monitoring

    The issue was identified and a fix implemented. We are monitoring currently.

  5. Resolved

    The systems are stable after the fix and monitoring for a specified duration